Delivering 'Best in Class Public Services': A Cross-Sector Perspective
Author WIG Date 10 Dec 2024
A Recording of the WIG Webinar Delivering 'Best in Class Public Services': A Cross-Sector Perspective
Public services are in need of serious improvement and reform, from NHS and the educational system to capacity pressures in prisons and the economic challenges within councils. There are clear issues but also high ambitions to repair public services, improve productivity, and boost innovation. Join the discussion with National Audit Office and Serco to explore what further collaborative efforts can be made across the sectors to improve public services for all in society.
Watch now to:
- Find out how the recent budget announcement of increasing day to day spending for public services by 3.3% on average will help repair public finances
- Discover how digital transformation including the use of emerging technology such as AI could improve productivity and be key to unlocking more efficient public services
- Hear the latest on public sector reform
Closed captions and transcripts are available.
Please note the Q&A is not included in this recording.
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Speakers at this event
Max is responsible for the NAO’s work with departments that sit at the centre of government and leads the NAO’s work developing specialist expertise and insights. He joined the NAO in 2011 and has led the NAO’s value for money audit of the Department for Work & Pensions and digital transformation in government.
Before joining the NAO, Max was a consultant with McKinsey & Co. working in the UK and overseas in a range of sectors, including logistics, regulatory strategy, retail, climate finance and health. Max is a chartered accountant, certified IT auditor and PhD economist. He is based in the NAO’s Newcastle office and is a trustee of the North East Law Centre.
Petra is Managing Director of Health, responsible for providing a range of pivotal facilities management services to the NHS, a role she has held since January 2022.
Petra works collaboratively across the organisation to develop digital solutions that support our customers and enable our colleagues to deliver best-in-class facilities management provision. Her operational, business development, strategic and transformational experience enable her to view the business from multiple angles supporting the creation of new initiatives and assisting in driving significant change.
She is passionate about promoting the facilities management sector and the people that work within it. She has significant experience in the sector and prior to joining Serco, worked for OCS Group, most recently as Group Director of Excellence where she developed global best practice and proposition development.
I am the Associate Dean (Research and Innovation) in the School of Social Sciences Humanities Law at Teesside University, providing strategic oversight for the ‘People and Place’ research pillar. I am an experienced lecturer, facilitator, and researcher with over 15 years’ experience in research, impact and evaluation, and leadership and organisation development. I have an extensive background in research strategy, development and policy and contributed to the strategic development of Teesside University’s REF 2021 submission. I have led the HR Excellence in Research Award process at multiple institutions and have designed and delivered a range of research development programmes for researchers from PhD to Professor.
I have participated in a range of sector-wide initiatives on research culture, EDI, and research career development and am a co-founder and editor for the diamond open-access Journal of Research Management and Administration. I am currently a co-investigator on the NIHR funded South Tees Health Determinants Research Collaboration, and lead for institution’s AHRC Impact Acceleration Account. I have experience of working within a range of HEIs including University of Bradford, Bath Spa University, and Coventry University.
I have designed, developed, delivered and facilitated a broad range of organizational development initiatives at all career levels, delivered international CPD programmes (British Council, Erasmus+, Irish Research Council), as well as training for universities across the UK (King’s College London, University of Northampton, Liverpool University, Brunel University, Association of Research Managers and Administrators).